Terms of service.

These Terms of Service (“Terms”) apply when you use superluxemerch.com, request a quote, or buy products or services from Superluxe Merch. Superluxe Merch is operated by Phx Screen Print LLC, an Arizona limited liability company (“Superluxe Merch,” “we,” “us” or “our”). By using our site or placing an order, you agree to these Terms.

If you order for a company, church, school, team or other organization, you confirm that you’re authorized to accept these Terms for it.

These policies are part of these Terms:

• Our Return Policy, which explains final-sale custom orders, proofs, 30-day returns for non-custom retail items, problems with an order and refunds.
• Our Print Policies, which cover production details such as turnaround, artwork, color, over and under runs, placement, cancellations and care.
• Our Privacy Policy and SMS Terms.

If these Terms or the Print Policies conflict with the Return Policy about returns, refunds or how long you have to report a problem, the Return Policy controls. A written quote or invoice for your order controls over these Terms for that order’s specific details, such as price, quantities and dates.

You can request a quote through the forms on our site or by email. A quote is based on the details you give us and may change if your artwork, garments, quantities, sizes or deadline change. Your custom order is confirmed once you’ve approved your proof and paid your invoice. Items in our online store can be bought through our checkout.

Custom orders have a 50-piece minimum per design unless your quote or the product page says otherwise.

We require full payment up front on every custom order. Prices can change without notice, but an estimate made before a price change stays valid for 30 days after the estimate was created, as our Print Policies explain.

Sales tax is applied to domestic orders as required, calculated under the sales and use tax laws of each state.

Before anything goes to production, we send you a digital proof. Please check the spelling, colors, sizes, quantities and placement carefully. Once you approve it, the order is final and we produce it as approved. We aren’t responsible for errors in a proof you approved.

Colors on screens and proofs are approximate. Our Print Policies explain color call-outs, Pantone® matching and placement allowances.

Changes after proof approval may affect your price and turnaround. There are no cancellation fees before production starts: you can cancel at no charge any time before production begins, but once production has begun, an order can’t be canceled. We don’t charge restocking fees.

Products are limited to the sizes, colors and options shown on our site or in your quote. Blank garments and supplies can sell out quickly. If an item in your order becomes unavailable, we’ll email you to offer a comparable item of equal value or a full refund for that item. If we don’t hear back within 10 business days, we may refund that item in full.

Most custom orders take 7–10 business days to print after proof approval and payment. Add-on services and specialty prints can take longer; see our Print Policies. Production time doesn’t include shipping time. Ready-to-ship items from our online store usually ship within 2–3 business days. Delivery dates aren’t guaranteed unless we agree to a date in writing.

If we can’t ship by the time we told you, or within 30 days if we didn’t give you a time, we’ll let you know and you can either agree to a new date or cancel the unshipped items for a full refund.

We generally ship with UPS and send tracking details when your order ships. Shipping insurance is available at extra cost if you ask for it before we invoice.

Once a package leaves our warehouse with the carrier, delivery is in the carrier’s hands. Lost or missing packages that tracking shows as delivered aren’t eligible for replacement or refund. If that happens, please check with neighbors and contact the carrier for details on where and when the package was left.

Custom orders are made to order for you, so we don’t accept returns or exchanges once production begins. That includes screen printing, embroidery, custom hats, stickers and any item made with your artwork or specs. Our full Return Policy applies to every order.

Non-custom stock and retail items, such as Phx Made products and stock items that aren’t made with your artwork or specs, can be returned within 30 days of delivery if they’re unworn, unwashed and in their original condition, with tags attached if they came with tags. Email hello@superluxemerch.com with your order number and we’ll email you a free prepaid return label. There’s no restocking fee. Refunds for returned items go to your original payment method on the same timing as other refunds.

If your order arrives damaged, misprinted, or doesn’t match your approved proof, email hello@superluxemerch.com within 72 hours of delivery with your order number and photos of the issue. We’ll review it and, at our discretion, reprint the affected items or refund them.

We may ask you to send the items back. If we do, we’ll email you a prepaid return label and instructions. Please don’t mail anything back until we’ve sent you a label.

We aren’t responsible for damage that happens after items have been washed or worn.

Approved refunds go back to your original payment method. They usually take 2–3 business days to show up after we process them, but can take up to 10.

Some variation is a normal part of decorating apparel and isn’t a defect. Our Print Policies explain these allowances, including the over and under run allowance, placement allowance, discharge ink color variation and garment manufacturer defects.

You, or whoever licensed it to you, own the artwork you send us. You give us permission to use it to quote, proof, produce, ship and keep a record of your order, and to share photos of finished work as described in our Print Policies. If you’d rather we didn’t share photos, tell us when you order. We don’t offer design services; we produce the finished artwork you supply.

When you send us artwork, names, logos, photos or other content, you confirm that you own it or have permission to use it on the products you order, and that it doesn’t infringe anyone’s copyright, trademark, right of publicity or other rights or break any law.

Designs that use someone else’s marks or images, such as sports teams, schools, bands, brands or characters, need written permission from the rights holder. We may ask to see it before we produce your order.

If someone makes a claim against us because of artwork or content you supplied, or because you broke these Terms, you agree to defend us and cover our resulting losses, costs and reasonable attorneys’ fees, to the extent the law allows.

We may refuse or cancel any order, including one we believe infringes someone’s rights, is unlawful, or is something we choose not to produce. If we cancel an order you’ve paid for, we’ll refund what you paid for the canceled items. Producing your design doesn’t mean we endorse its message.

Our website, text, photos, graphics, the Superluxe Merch name and logos, and other materials belong to us or our licensors. Please don’t copy or reuse them without our written permission.

If you believe something on our site or a product we made infringes your copyright or trademark, email hello@superluxemerch.com with:

• your name and contact information;
• the work or mark you believe is being infringed;
• where the material is (a link, or a description of the product);
• a statement that you believe in good faith the use isn’t authorized by the owner, its agent or the law;
• a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner; and
• your physical or electronic signature.

If you create an account, keep your login details safe; you’re responsible for activity on your account. Please don’t misuse our site: no unlawful use, no attempts to break into or disrupt it, no automated spam submissions, and no uploading of malware or content you don’t have the right to share.

If you opt in to order texts, we’ll send transactional messages about your own order, such as proof approval links and status and shipping updates. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, or reply HELP or email hello@superluxemerch.com for help. See our SMS Terms and Privacy Policy.

Our Privacy Policy explains how we collect, use and protect your information.

We stand behind our work as described in our Return Policy. Apart from that, and any rights you have by law that can’t be waived, our site and products are provided “as is,” and we disclaim implied warranties, including merchantability and fitness for a particular purpose, to the extent the law allows. Some states don’t allow these disclaimers, so they may not apply to you.

To the extent the law allows, we aren’t liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue or event costs, arising from our site, these Terms or your order. Our total liability for any claim about an order is limited to the amount you paid for that order. These limits don’t apply where the law doesn’t allow them.

We aren’t responsible for delays or failures caused by events outside our reasonable control, such as severe weather, power outages, supplier or distributor backorders and errors, carrier delays, natural disasters or government action. If we expect a problem like this to affect your order, we’ll tell you and work with you on a solution.

These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-law rules, except where the consumer protection laws of the state where you live require otherwise.

If you have a concern, please email hello@superluxemerch.com first and give us 30 days to try to resolve it informally. If we can’t, any dispute will be decided in the state or federal courts located in Maricopa County, Arizona, and you and we consent to those courts’ jurisdiction. Either of us may instead bring an individual claim in a small claims court where it qualifies.

We may update these Terms from time to time. We’ll post the new version here and change the “last updated” date. The version in effect when you place an order applies to that order.

These Terms, the policies listed above and your quote or invoice are the whole agreement between you and us about your order. If any part of these Terms can’t be enforced, the rest stays in effect. If we don’t enforce a term right away, we haven’t waived it. You may not transfer your rights under these Terms without our written consent. Headings are for convenience only.

Questions about these Terms or an order? Email hello@superluxemerch.com. If your question is about a recent order, please include your order or invoice number.