Screen printing policies & terms of service.

Most orders: 7–10 business days to print after proof approval and payment. Some orders with add-on services or specialty prints may take longer. Turnaround time begins once your invoice is paid in full and we've received your proof approval.

We're not responsible for missed deadlines caused by weather, power interruptions, backorders or errors from distributors, shipping errors or anything else outside our control. If we expect or foresee a problem, we'll tell you and work with you on a solution.

Most orders: 7–10 business days to print after proof approval and payment. If your deadline is sooner, the only way to guarantee your order is finished in time is a rush fee. We accept rush orders only when our current production schedule allows. Hats aren't available for next-day rush. The rush fee is a percentage added to the services portion of your invoice total, based on how quickly you need your project:

• Next-day rush (order by 10 AM Phoenix time): 100%
• 1-week rush: 25%

Rush deadlines are production deadlines and don't include shipping, so plan for transit time when you order. We're not responsible for shipping problems once your order leaves our facility, and we highly recommend shipping insurance. Our over/under run allowance increases by 10% on rush orders, so exact quantities aren't guaranteed, and we're not responsible for lost profit from under runs on rush orders.

We observe the following holidays, which aren't counted in our stated turnaround time:

• New Year’s Day
• Martin Luther King, Jr. Day
• Memorial Day
• Independence Day
• Labor Day
• Veterans Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day

Please read our Artwork Specifications page before you submit artwork. Knowing what to send, and how, speeds up your turnaround. Art that isn't supplied print-ready as specified is subject to art prep fees at our current rate. We're not responsible for misspellings or errors in artwork after the final proof is approved.

Send your artwork by email or our secure art form. We strongly recommend specific Pantone® color call outs when you order, for color accuracy.

Superluxe Merch does not offer design services; we produce the finished artwork you supply.

Artwork you submit is not owned by Superluxe Merch; it belongs to you or its rightful owner. We will never reproduce your artwork without your consent, and we will not reproduce anyone else’s intellectual, copyrighted or trademarked property without the rightful owner’s consent.

We strongly recommend specific Pantone® color call outs when you order. Computer monitors vary a great deal from screen to screen. If no Pantone® color is specified, we'll do our best to match what we see on our screen. You'll receive a proof before production showing the Pantone® color we've chosen to match, and you can request changes during proofing.

Most water-based and discharge inks are custom mixed to order, so we can't guarantee an exact color match on reorders. Our color mixologists are some of the best in the business and will match the color as closely as possible. If you know you'll reorder, tell us up front and we'll try to keep your ink if possible.

Because our turnaround is faster than usual, we require full payment up front on every order. It speeds up processing and makes delivery or pick-up easy, with no second payment when your order is ready.

Superluxe Merch reserves the right to change pricing at any time without notice. Estimates made before a change stay valid for 30 days after the estimate was created.

If you need one or two of your designs made up for a photo shoot, trade show or for buyer previews, we print samples with the following terms. Sample pricing is quoted per order. You will get two samples. Sample costs are credited 50% toward a full order placed within 7 business days.

Any art prep, color separation or touch-ups are subject to our normal art prep charges which are not eligible for a credit. This also applies to custom Pantone ink mixes.  Place a production order and we credit 50% of your sample cost toward it. The production order must be of the same design and made within 7 business days of the samples shipment or availability for pick-up. The print must stay exactly the same to get the credit. Credit amount is confirmed in your sample quote (excluding art prep, shipping, custom Pantone mixes or ink changes). Production orders follow our 50-piece minimum per design. Specialty garments and items like hoodies may incur additional charges.

Orders cancelled before proof approval are subject to a 20% cancellation fee plus any other fees incurred, including but not limited to restock fees. Orders cancelled after proof approval but before production are subject to a 30% cancellation fee, including but not limited to restock fees. Once production has begun and items have been printed, cancellations are not accepted.

There is a $40 charge for all returned checks. If a check is returned, all future payments must be made with cash or cashier’s check.

We're not responsible for under runs within the over/under run allowance of 6% of the total quantity of goods ordered. Everything within that 6% allowance is considered acceptable for delivery, so we highly recommend ordering extra garments in each size you need. We're not responsible for lost profits on under runs, and no invoice changes are made for orders delivered within the allowance.

We're not responsible for items that are out of stock. We do our best to give you accurate inventory levels at consultation, but stock can change very quickly: the shirt that was in stock yesterday may be gone today. We'll tell you right away if an item is backordered and offer alternates if needed.

We don't print incomplete orders. If half of your order arrives and the rest is backordered, we won't print the early half now and the rest later. We'll either wait for your complete order or credit your account for the missing pieces. If you choose to wait for backordered items, turnaround starts once they arrive at our warehouse.

Many clients supply their own shirts for us to print, and that's totally fine with a few provisions. Send us a list of each style, color, size and quantity being delivered at least 2 days before production. Once it arrives, we check the delivery in against your list. We're not responsible for shortages, mis-ships or manufacturer defects.

We're well versed in a wide range of garment types, but seldom-used or custom-made garments need some research and development. The allowable spoilage for those pieces is 5% of the order. Performance materials are likely to shine under the heat of our transfer film or foil process; this is not a print error. We're not responsible for lost profits on under runs of customer supplied goods, and we may choose not to print what you bring us for any reason.

We're not responsible for manufacturer defects such as mislabeled sizes, color inconsistencies, re-dyes that discolor discharge prints, loose stitching and other garment defects. We inspect each shirt while printing but can't guarantee the quality of each garment. If you need exact numbers, we highly recommend ordering 5% extra of each size.

Every shirt in your order gets the same image size, even when the order mixes men’s and women’s sizes, unless you request otherwise. Each different image size is treated and priced as a new order.

An image printed within 1.5 inches of any seam is subject to distortion or print deflection. This is likely when a large image is printed on a small garment and is considered acceptable. We're not responsible for print imperfections caused by images placed too close to seams.

Seams, collars and zippers are uneven, so printing inconsistencies and distortions over them are normal. Items printed over seams, collars or zippers with inconsistencies are considered acceptable and are not misprints.

We do our best to print designs in a consistent location on every shirt in the run, but small variations should be expected. Every garment is sewn differently, and individual variations can shift placement slightly. A 1″ allowance in any direction from the proofed location is considered acceptable. Near a seam or collar, variations may be more noticeable. We're not responsible for placement variations within the 1″ allowance.

Discharge inks are affected by the base fabric color of the garment. Typical base colors are tan, which makes the printed ink warmer, or light grey, which makes it cooler in tone. Our custom mixed inks are consistent in tone but can look different from shirt to shirt, even on the same shirt color within one run. This is unpredictable and we make no warranty against it.

In rare cases a manufacturer re-dyes a garment, leaving a base color other than tan or light grey. This can significantly affect the final print color, is outside our control, and we're not responsible for it. Some fabric colors, such as kelly green, royal blue, teal and purple, resist the discharge process, so we tend to steer away from them. Other fabric dyes react amazingly well, and we'll confirm the best combination of apparel and inks for your order.

Before washing, it's totally normal to feel discharge inks on the shirt’s surface. After the first wash this generally goes away, leaving a smooth, no-hand feel. Some specialty or high-opacity inks may leave a texture behind, so we can't guarantee a completely no-hand feel.

We've taken our time to master water-based foil printing, and our process takes many precautions to deliver durable results. Foil should withstand many washes, but it won't last forever.

Foil is applied in a two-part process with a lot of heat and pressure. On some synthetic garments (polyester, viscose and rayon, to name a few), that heat and pressure can cause an isolated “shine” or scorch. That's a garment selection issue, not a printing issue, and we're not responsible for shine on garments with synthetic fiber content; it's to be expected.

We're not responsible if you don't like the look or fit of a garment and/or the artwork printed on it. We'll work closely with you to make sure the garment fits your needs and meets your expectations, but we expect every client to do some research too.

Color swatches on proofs or in a color book approximate the actual garment color; they don't exactly replicate the real fabric. Full garment specs are always available for sizing but can also vary from the actual piece. If you're unsure about a product’s look or sizing, order a blank sample before production. Samples delay turnaround, so plan for that.

We completely stand behind our work. Check your order carefully and tell us about any problems within 72 hours of delivery. If we made a mistake printing your order, and it isn't as agreed in your emailed proof approval and falls outside these terms and conditions, we'll gladly reprint your order within 2 weeks. We're not responsible for errors found after 72 hours. We do not offer refunds.

We generally ship via UPS, and you'll receive a tracking number within 24 hours of your order shipping. We're not responsible for transit time estimates, undeliverable addresses, shipping errors, bad weather or other transit problems. Transit time isn't included in turnaround time, so plan for it when you order.

Shipping costs are the client’s responsibility and are added to the invoice before payment, except in special circumstances. Insurance is always available at extra cost (depending on order value) and must be requested before invoicing; it may not be included in your quote unless you ask for it. We assume no responsibility for goods once they leave our warehouse.

Garments are bulk folded and packed by the dozen unless you've purchased our poly bagging service, in which case each garment is individually bagged and labeled. We do our best to keep poly bagged garments tightly folded, but we're not responsible for garments shifting inside the bag in transit.

For long-lasting, vibrant prints, we always recommend machine washing in cold water and tumble drying on low heat. Foil prints should be washed inside-out and line dried. All printed garments should be washed before wearing.

Expect a small amount of fading with water-based or discharge prints. They essentially dye the fabric, so the print fades along with the fabric over repeated washes. This is not a print defect.

We love to print and embroider, and we're excited to show off the work we do for you! We often take pictures during production and after prints are complete, and post them on sites like Instagram, Facebook, YouTube, TikTok and X. It's a great way to show our skills and spread awareness of your brand.

If you're not comfortable with your project being photographed and shared, tell us when you place your order. Without that notice, you give us full permission to post photos of your order.

Fulfillment customers agree to be listed as clients for Superluxe Merch marketing purposes and authorize us to use their company logos on our website and social media channels. If you'd like to keep your fulfillment relationship with Superluxe Merch private while continuing to use our fulfillment services, request the opt-out in writing.

These print policies are also our Terms and Conditions.