Returns & refunds.

Every custom order is made to order for you, so we don't accept returns or exchanges once production begins. That includes screen printing, embroidery, custom hats, stickers and any item made with your artwork or specs.

Before anything goes to production, we send you a digital proof. Please check the spelling, colors, sizes, quantities and placement carefully. Once you approve it, the order is final.

Non-custom stock and retail items, such as Phx Made products and stock items that aren't made with your artwork or specs, can be returned within 30 days of delivery if they're unworn, unwashed and in their original condition, with tags attached if they came with tags. Email hello@superluxemerch.com with your order number and the items you'd like to return, and we'll email you a free prepaid return label. There's no restocking fee. Once we receive the items, we'll refund them to your original payment method, on the same timing as other refunds below.

If your order arrives damaged, misprinted, or doesn't match your approved proof, email hello@superluxemerch.com within 72 hours of delivery with your order number and photos of the issue. We'll review it and, at our discretion, reprint the affected items or refund them. We may ask you to send the items back, and if we do, we'll email you a prepaid return label and instructions.

Approved refunds go back to your original payment method. They usually take 2–3 business days to show up after we process them, but can take up to 10.